Terms of Service

1Who we are and what these terms cover

1.1These terms of service (the “Terms”) govern your use of Thesis Desk, the website at thesis-deck-six.vercel.app, and every document produced through it. The service is operated by Thesis Desk (“we”, “us”, “our”).

1.2The Terms, together with the Privacy Policy and any written instruction we give you about a particular order, form the whole agreement between us (the “Agreement”). Nothing said in marketing copy, in a chat message, or by anyone acting on our behalf adds a term to the Agreement unless we confirm it in writing and refer to this clause.

1.3You accept the Terms in full when you do any of the following: create an account, tick the box confirming you accept them, buy credits, submit a brief, or download a document. If you do not accept them, close the page and do not use the service.

1.4We may refuse to open an account, refuse a brief, or stop work on one, at our discretion, and we do not have to give a reason. Where we refuse a brief before writing has started, the credits go back to your balance.

1.5These Terms were last updated on 11 September 2026. The version in force when you submit a brief is the version that governs that order.

2Definitions

2.1In the Agreement, the following words carry the following meanings.

Account

The record we hold for you, reached by signing in with your email address and password or through Google.

Brief

The instructions you submit through the brief form: the kind of document, its title, field, length, citation style, chapter plan, cover page details, uploads and notes.

Credit

The unit of account inside the product. Credits are bought with money on the billing page and spent on documents. A credit is not money, and clause 8 sets out what it is and is not.

Order

A brief we have accepted and against which credits have been spent.

Engine

The automated writing system that researches, plans, drafts, revises and formats a document.

Deliverable

The finished document produced against an Order, together with any chapter, outline, reference list or file delivered with it.

Handover

The moment the finished Deliverable becomes available in your account, whether or not you download it.

Correction round

One numbered set of revision instructions you send against a single Order through the order screen.

Institution

Any university, college, school, examining body, professional body, accreditation body, employer or prospective employer whose rules apply to you.

Sub-processor

A third party we use to run the service. They are listed in the Privacy Policy.

You

The person who holds the Account. If you use the service for an organisation, “you” means that organisation as well.

3Who may use the service

3.1You may use the service only if you are at least 18 years old, or older where the age of majority where you live is higher, and you have the legal capacity to enter into a binding contract.

3.2If you open an account on behalf of an organisation, a department, a writing centre or a cohort, you confirm you are authorised to bind that organisation to the Agreement, and the Agreement binds both you and it.

3.3One person, one account. You may not share your sign-in details, let another person use your account, operate a second account after we have closed your first, or resell access to the service.

3.4Everything you tell us about yourself must be true, and you must keep it current. We deliver documents to the account that ordered them and we correspond with the email address on it.

3.5We may decline service to anyone, in any territory, at any time, including where we believe supplying you would break a law that applies to us or to you.

4What the service is, and what it is not

4.1We take a written brief and return a written document. That includes searching public literature databases for relevant published work, planning a structure, drafting the text, citing sources in the style you choose, and laying the result out as a Word file with the front matter, page numbering and figure captions the brief asks for.

Documents are produced by an automated writing system built on large language models. That system does the research, the planning, the drafting and the formatting. Human review of any individual document is not promised and should not be assumed.

4.2What we deliver is a written work product supplied to your specification: a model document, a research starting point, a structural reference and a draft you can build on. It is yours to use as you decide, within the limits of clause 5.

4.3We are not a university, a college, an examining body, an accreditation body, a recruitment agency or an employer. We are not a law firm, a medical practice, an accountancy practice, a financial adviser or an immigration adviser. Nothing we deliver is professional advice of any kind, and you must not treat it as such.

4.4We do not sit an assessment for you, log in to any system on your behalf, communicate with your Institution, contact a referee, submit anything anywhere in your name, or hold ourselves out as you.

4.5Nothing in the Agreement creates a relationship of teacher and student, supervisor and candidate, employer and employee, partnership, joint venture or agency between us.

4.6Descriptions of length, coverage, discipline and turnaround on the marketing pages are indicative. The brief you submit, and the quote shown on it, are what we are contracted to produce.

5How you may use what we deliver

This is the clause that matters most to both of us. What you do with a document after we hand it over is your decision and your responsibility alone. We supply written work to a specification. We do not know your Institution’s rules, we cannot check them for you, and we are not a party to them.

5.1You are solely responsible for how you use a Deliverable, for every consequence of that use, and for deciding whether that use is permitted.

5.2Before you use any part of a Deliverable, you must read the rules of your Institution on assessment, authorship, collaboration, proofreading, third-party assistance and the use of artificial intelligence, and you must follow them. Those rules differ between institutions, between departments and between individual assessments, and they change.

5.3You must also check the law that applies where you live and where you study. Several countries, states and territories restrict or criminalise the supply or use of academic work prepared by another party for submission as the recipient’s own. You warrant that you are not commissioning a document for a purpose that is unlawful where you are, and you accept that the risk of that question is entirely yours.

5.4You warrant that you will not present a Deliverable, or any part of one, as your own unaided work where doing so would breach any rule, code, regulation, declaration or law that applies to you.

5.5Uses we build the service for include: reading a model of how a document of this kind is structured and argued; using the reference list as a route into the literature; rewriting a draft into your own words and your own argument; checking your formatting and citation style against a worked example; and, for career documents, producing a CV from facts you supply, which you then verify and edit.

5.6You must check the whole document before you rely on any part of it. Verify every fact, figure, date, quotation, calculation, citation and reference against the original source. Clause 14 explains why this is not a formality.

5.7If an Institution, a regulator, a court or a law enforcement body asks us about an account or an order, we answer truthfully and to the extent the law requires, in line with the Privacy Policy. We will not confirm that work is your own, we will not backdate anything, and we will not produce a statement we know to be false. Do not ask.

5.8Breach of this clause 5 entitles us to close your account immediately, to cancel any Order in progress, and to keep every credit on the account. The indemnity at clause 18 applies to any claim that reaches us because of it.

6Your account and your security

6.1You are responsible for everything done through your account. Keep your password to yourself, use one you do not use anywhere else, and tell us immediately if you think someone else has your credentials.

6.2Authentication is handled by our identity provider. We never see, store or transmit your password, and we cannot tell you what it is. A password reset always goes through the email address on the account.

6.3We may suspend an account where we see signs of compromise, sharing, automated abuse, payment fraud or a breach of the Agreement. Where we can, we tell you why; where telling you would help an attacker or prejudice an investigation, we do not.

6.4We communicate with you by email and through the messages screen in the product. You are treated as having received a notice when it is sent to the address on your account or posted to your account, whichever happens first.

7Briefs and the material you supply

7.1A submitted brief is an offer to buy. The Order comes into being when the brief is accepted and the credits are taken from your balance, which happens at the same moment.

7.2We write to the brief we are given. Instructions must be complete, accurate and unambiguous. A document that follows an incomplete brief has been correctly delivered, and correcting an instruction you did not give us the first time is a new brief under clause 11.

7.3You warrant that you own, or are licensed to supply, every file you upload, including rubrics, marking schemes, handbooks, reading lists, data, figures, institutional logos and sample CVs; and that uploading it to us breaches no copyright, no confidence, no contract, no data protection law and no Institution rule.

7.4You must not upload: another living person’s personal information without their knowledge and agreement, including a referee’s contact details; confidential, embargoed, commercially sensitive or classified material; patient or clinical records; unlawful material; or anything containing malicious code.

7.5You grant us a non-exclusive, worldwide, royalty-free licence to store, copy, extract text from, transmit and process everything you submit, for as long as we need it to perform the service. That licence extends to the sub-processors listed in the Privacy Policy, and to nothing else.

7.6We may decline or abandon a brief that we consider unlawful, abusive, outside the competence of the engine, aimed at deceiving a third party to their detriment, or likely to cause harm. Where writing has not started, credits go back. Where writing has started and you are at fault, they do not.

7.7Once writing has started, the brief is fixed. A change of title, length, methodology, discipline or citation style is a new brief and is priced as one.

7.8If you supply an Institution logo for a cover page, you confirm you are permitted to use it in that way. Whether a school crest may appear on a document you commissioned is a question for your school, not for us.

8Prices, credits and payment

8.1Everything inside the product is priced in credits. Money buys credits on the billing page and nowhere else, and no document is ever quoted to you in currency.

8.2The exact cost of a document is shown on the brief before you send it. The price is fixed at the instant of submission by our pricing rules and is re-derived on our servers, so the figure you are charged is always the figure those rules produce for the brief you sent.

8.3Credits are taken from your balance when the brief is sent. If your balance is short, the brief cannot be submitted.

8.4A credit is an internal unit of account. It is not money, not legal tender, not a deposit, not electronic money, not a security and not property. It earns no interest, carries no cash value, and cannot be transferred to another account, sold, gifted, pooled, assigned, bequeathed, or exchanged for anything except documents from us.

8.5Credits do not expire while your account is open and in good standing. They are cancelled without payment if you close the account, or if we close it under clause 20.

8.6Payments are taken by Paynow, operated by Otto Technologies. Card and mobile wallet details are handled entirely by them and never reach us. Their own terms govern the payment itself, and a dispute about a payment mechanism is a matter between you and them.

8.7A purchase completes only when we have polled the payment provider ourselves and confirmed the money has arrived. Credits appear at that point and not before. A pending, failed, reversed or partially completed payment grants nothing, whatever a confirmation screen or an email from any other party appears to say.

8.8We may change package prices and credit rates at any time. Changes are not retrospective: they do not affect credits already in your balance or Orders already submitted.

8.9Prices exclude any tax, levy, duty, mobile money charge, bank charge or currency conversion cost that applies where you are. Those are yours to pay, and we do not reimburse them.

9Credits are not refundable

Read this clause before you buy. Purchases of credits are final. Credits cannot be turned back into money, and credits spent on a document are gone whether or not you use the document.

9.1All purchases of credits are final. Credits are non-refundable and are not redeemable for cash, bank transfer, mobile money or any other form of value. Once bought, a balance can be spent on documents and on nothing else.

9.2Credits spent on a brief are not returned once work has begun. That holds whether or not you go on to use the document, and it holds in particular where: you change your mind; your deadline passes; your topic, supervisor or course changes; your topic is rejected; you withdraw or are withdrawn from your programme; you no longer need the document; you bought more credits than you needed; or you submitted a brief you had not read carefully.

9.3The following are not grounds for the return of credits or for any payment by us: dissatisfaction with the style, tone, structure, argument or opinions in a document; a mark or grade you did not want; a supervisor’s disagreement with the content; any finding, penalty or proceeding by an Institution; a rejected application or interview; the output of any similarity, authorship or artificial-intelligence detection tool; a document that is accurate but not what you had pictured; or a change of mind at any point.

9.4What we offer instead is the revision process at clause 11. Where a document departs from the brief you gave us, we correct it, free, inside the revision window. That is the remedy for a defective document, and it is the only one.

9.5Where our engine fails outright and delivers nothing at all against an Order for reasons on our side, we will either re-run the Order at our own cost or return the credits to your balance. A return of credits under this sub-clause puts units back into your account. It is never a payment of money.

9.6Any other gesture we make is discretionary, decided case by case, made without any admission of liability, and sets no precedent for your account or anyone else’s.

9.7Deleting a document from your account does not return credits. The work was done and it cost us to do it.

Chargebacks. If you reverse a payment with your bank or card issuer instead of using the complaints procedure at clause 21, we will treat it as a breach of the Agreement. Your account will be suspended immediately, every credit on it is forfeited, the licence granted at clause 13 is revoked, and we may recover the reversed amount, the provider’s fees and our reasonable costs of recovery from you as a debt.

9.8Nothing in this clause 9 takes away a right you have under a consumer protection law that cannot lawfully be excluded. Where such a law gives you a right to cancel within a cooling-off period, you expressly ask us to begin work immediately on submission of your brief, and you accept that once a document has been generated the service has been fully performed and that right is lost.

10Delivery

10.1We give expected timescales, not guaranteed ones. Time is not of the essence in the Agreement, and a delay is not a breach of it.

10.2Delivery is to your account. You download the file through a signed link that expires for security; you can generate a fresh link for as long as the Order remains in your account.

10.3Documents are delivered as Word files. We do not undertake to supply any other format, to match a template we were not given, or to deliver into a system belonging to anyone else.

10.4Long documents may be delivered a chapter at a time as the engine finishes them. A chapter shown in progress is not a final text and should not be read as one.

10.5Handover is complete when the finished document is available in your account. Whether you download it, open it, or read it makes no difference to the completeness of our performance.

10.6Keeping your own copy of a delivered document is your responsibility. See clause 12.

11Revisions and corrections

11.1For fourteen days after Handover you may send correction rounds against an Order at no cost in credits, as long as the corrections stay inside the brief you originally gave us.

11.2Inside the revision window we will correct anything where the delivery departs from that brief: the wrong citation style, a missing section, a word count outside the band you paid for, a structural fault, a formatting error, an unclear passage, a caption that does not match its figure, or a reference list that does not match the citations in the text.

11.3The following are new briefs and cost credits: a new title, question or topic; a different methodology; new data or new sources you did not ask for originally; a materially longer document; a different citation style from the one you chose; requirements your supervisor gave you after you submitted; and any instruction you did not give us the first time.

11.4Send corrections through the corrections panel on the order screen, where they are numbered and attached to the Order. Feedback sent any other way may not reach the engine and is not a correction round.

11.5A revision does not extend the window. Fourteen days runs from the original Handover, and it runs once.

11.6We may decline a correction round that is abusive, that repeats a round we have already addressed, that asks us to rewrite the document to a different brief, or that is one of an unreasonable number. Free revision is a remedy for our error, not an unlimited rewriting service.

11.7After fourteen days, changes are a new brief at the ordinary price.

12How long we keep your documents

12.1While an Order lives in your account, we keep its brief, its uploads, its messages and its delivered files so you can reach them.

12.2Files belonging to a completed Order are deleted thirty days after final Handover. Download what you want to keep before then. After deletion we cannot recover a document, re-create the identical text, or reconstruct it from anything we hold.

12.3Deleting a document from your account is immediate and permanent. It removes the Order, its brief, its uploads, its messages and its delivered files, and it returns no credits.

12.4We are not a backup service, an archive or a repository. We give no undertaking to retain, restore, recover or re-send anything, and we are not liable for the loss of a document you did not keep a copy of.

12.5When an account is closed, data is removed on the schedule in the Privacy Policy.

13Intellectual property

13.1On Handover, and provided the credits for that Order were properly spent and no payment behind them has been reversed, we assign to you whatever rights we hold in the text of the finished document. You may keep it, adapt it, quote it, rewrite it and submit it, subject always to clause 5.

13.2Everything else stays ours: the site, the engine, the prompts and instructions that drive it, the chapter plans, the pricing logic, the templates, the stylesheets, the document assembly code, the software, the interface, the name and the branding. The Agreement licenses none of it to you, and nothing about receiving a document gives you any right in the machinery that produced it.

13.3You keep the rights in the material you upload. You license it to us only so far as clause 7 allows.

13.4We do not use your briefs, uploads or documents to train models, and we do not sell them. We may use anonymised, aggregated information about how the service performs, such as lengths, timings, failure rates and costs, and that information never identifies a person, an Institution or a document.

13.5We do not resell a document. The same document is not supplied to anyone else. Two documents generated independently on a common topic may nonetheless resemble one another in structure, in the standard shape of an argument, in commonly cited sources and in the ordinary language of a discipline. We give no exclusivity over subject matter, structure, sources or discipline conventions, and none is implied.

13.6You may not resell, sub-license, syndicate, publish or distribute a Deliverable as a writing service, an essay bank, a template library, a training set or a product of any kind.

13.7Quotations from published work inside a document remain the property of their authors and publishers, and are included on the ordinary footing of quotation and citation. Extracting them for another purpose is your responsibility.

14Automated production, accuracy and detection

Large language models produce fluent, confident text that can be wrong. Everything in this clause follows from that single fact, and no amount of care on our side removes it.

14.1Documents are machine-generated. They may contain errors of fact, of reasoning, of arithmetic, of attribution and of law, and those errors may be expressed as confidently as the correct parts.

14.2Citations are drawn from records returned by public literature databases, and the engine may cite only works it has actually been handed. That design removes invented references; it does not guarantee that a real source says what a sentence citing it claims. Check every reference against the original.

14.3We do not warrant that a document is accurate, current, complete, methodologically sound, statistically valid, legally correct, ethically approvable, or suitable for any particular assessment, examiner, journal, employer or purpose.

14.4We make no representation about what any similarity checker, authorship checker or artificial-intelligence detector will report about a document, now or at any point in the future. Those tools change constantly, their outputs are probabilistic, and they produce both false positives and false negatives on text of every origin, including text written entirely by a person. A report from any such tool is not evidence that we have breached the Agreement, and is not a ground for the return of credits.

14.5We do not guarantee a grade, a pass, an acceptance, a publication, an ethics approval, an interview, a job offer or any other outcome. No statement anywhere in the service should be read as promising one.

14.6Career documents are built only from facts you give us. We do not invent employers, dates, duties, qualifications, publications or referees. You are responsible for the truth of what you supplied and for checking the finished document before you send it to anybody.

14.7Where the engine cannot satisfy part of a brief, it tells you so rather than fabricating a result. A limitation reported to you honestly is not a defect and does not entitle you to the return of credits.

15Availability of the service

15.1The service is supplied as it is and as it is available. We do not warrant that it will be uninterrupted, timely, secure or error-free, and we give no uptime commitment.

15.2The service depends on third parties, among them our hosting provider, our database and storage provider, our payment provider, the model providers listed in the Privacy Policy, and public literature databases. An outage, a rate limit, a price change, a policy change or a withdrawal of service by any of them may interrupt or degrade what we can do, and is not a breach by us.

15.3We may change, suspend, restrict or withdraw any part of the service, including any document kind, pricing band, model or feature, at any time. Where a change is material and within our control, we will give what notice we reasonably can.

15.4We may apply rate limits, queue limits, length limits and fair-use limits, and may refuse a volume of work we cannot sensibly carry.

15.5We may carry out maintenance without notice, including work that takes the service offline.

16Warranties and disclaimers

16.1We warrant only that we will perform the service with reasonable care and skill, and that a Deliverable will substantially follow the brief you gave us. That is the whole of our warranty.

16.2To the fullest extent the law allows, every other term, condition, warranty, representation and undertaking, whether express, implied, statutory or arising by custom or course of dealing, is excluded. That includes any implied term as to merchantability, satisfactory quality, fitness for a particular purpose, accuracy, originality and non-infringement.

16.3No advice or information, whether spoken or written, obtained from us or through the service creates any warranty not expressly stated in the Agreement.

17The limit of our liability

17.1Nothing in the Agreement excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited.

17.2Subject to that, our total liability arising out of or in connection with a single Order, whether in contract, in tort including negligence, for breach of statutory duty, in restitution or otherwise, is limited to the return to your balance of the credits you spent on that Order.

17.3Subject to the same, our total aggregate liability arising out of or in connection with the Agreement in any period of twelve months is limited to the lower of the credits you spent in that period and the amount of money you actually paid us in that period.

17.4We are not liable, in any circumstances, for any of the following, whether direct or indirect and whether or not foreseeable: an academic penalty, a disciplinary finding, an allegation of misconduct, a failed assessment, a repeated year, a suspension, an expulsion, a withdrawn or revoked qualification, a rescinded offer, a refused or cancelled visa, a professional sanction, a lost job or job offer, loss of profit, revenue, contracts, opportunity, anticipated savings, goodwill or reputation, loss or corruption of data, wasted expenditure, wasted time, or distress, anxiety or embarrassment.

17.5We are not liable for loss that arises from your breach of clause 5, from instructions that were wrong or incomplete, from your failure to check a document before relying on it, from your failure to keep your own copy, or from a decision taken by any Institution about you.

17.6You must notify us of any claim within six months of the date you first became aware, or ought reasonably to have become aware, of the circumstances giving rise to it, and you must begin any proceedings within twelve months of that date. A claim not brought in time is barred, to the extent the law allows.

17.7Each part of this clause 17 operates separately. If any part is held unenforceable, the remaining parts continue to apply.

17.8You accept that these limits are reasonable given the price of the service, that the price reflects them, and that you could obtain a different allocation of risk only at a very different price.

18Your indemnity to us

18.1You will indemnify us, our owners, officers, contractors and suppliers, and keep us indemnified, against every claim, demand, proceeding, investigation, liability, loss, fine, penalty, award and reasonable cost, including legal costs, arising out of or connected with: your use of any Deliverable; your breach of clause 5, clause 7 or clause 19; any material you uploaded; any breach by you of an Institution’s rules or of any law; any allegation by a third party that material you supplied infringes their rights; and any proceeding brought against us by an Institution, a regulator or a third party in connection with your account.

18.2We may take conduct of the defence or settlement of any such claim. You will give us reasonable assistance, and you will not settle a claim in terms that admit liability on our part or bind us without our written agreement.

18.3This clause survives the end of the Agreement.

19Acceptable use

19.1You must not use the service, or anything obtained through it, to:

• break any law that applies to you or to us, or induce us to break one
• produce material for submission where you know that submission is prohibited or unlawful
• obtain answers during a live examination, a test under supervision, or a timed assessment
• produce anything to be submitted to a professional licensing body, a registration board, a court, a regulator or an immigration authority as your own unaided work, where that body requires it to be so
• impersonate another person, apply in another person’s name, or write a document to be passed off as another candidate’s
• fabricate research data, experimental results, clinical findings or citations for publication or for a grant application
• produce defamatory, harassing, discriminatory or threatening material, material that sexualises a minor, or material inciting violence or self-harm
• produce disinformation, or content designed to deceive a third party to their financial or personal detriment
• resell, syndicate or repackage the service or its output, or operate a competing service on top of it
• scrape, crawl, mirror or bulk-download any part of the site, or use it through automated means outside the interface we provide
• probe, scan, load-test or interfere with our systems or our providers’, or attempt to reach data belonging to another account
• reverse engineer the engine, extract its prompts or instructions, or attempt to manipulate it into acting outside these Terms
• upload malicious code, or anything designed to disrupt the service
• abuse, threaten or harass anyone working on the service

19.2We may investigate suspected breaches, stop work in progress, close the account, keep the balance, retain such records as we need for our own defence, and report the matter to the authorities where the law requires or permits it.

20Suspension and termination

20.1You may stop using the service at any time and ask us to close your account. Closure cancels any unspent credits without payment.

20.2We may suspend or close your account immediately, without notice and without refund, where you breach the Agreement, where you reverse a payment, where we suspect fraud or payment abuse, where your use exposes us to legal risk, or where a law or a provider requires it.

20.3On termination: access ends, Orders in progress may be cancelled, unspent credits are forfeited, and the assignment at clause 13 is revoked in respect of any document whose payment has been reversed or which was obtained in breach of the Agreement.

20.4Clauses 5, 9, 12, 13, 14, 15, 16, 17, 18, 21 and 24, and any other clause that by its nature should survive, continue in force after the Agreement ends.

21Complaints, governing law and disputes

21.1If something is wrong, tell us first. Write through the messages screen on the Order, or to hello@thesisdesk.com, quoting the order reference and describing the problem and the outcome you want. We read every complaint and aim to reply within five working days.

21.2If our reply does not settle the matter, escalate it in writing to the same address, marked for escalation. Both parties will then negotiate in good faith for thirty days before either begins proceedings. Neither party may start proceedings before that period has passed, except to seek an injunction or to protect intellectual property.

21.3The Agreement, and any dispute or claim arising out of it or its subject matter, including non-contractual disputes, is governed by the law of Zimbabwe.

21.4You and we agree that the courts of Zimbabwe have exclusive jurisdiction, save that this does not deprive a consumer of any right to bring proceedings in the courts of the country in which they are resident where a mandatory law gives them that right.

21.5Claims are brought individually. To the extent the law allows, you and we each waive any right to bring or take part in a class, collective, consolidated or representative action, and no arbitrator or court may consolidate claims without the written agreement of both parties.

21.6The language of the Agreement is English. Any translation is supplied for convenience, and the English text governs.

22Matters beyond our control

22.1We are not liable for any failure or delay in performing the Agreement caused by something beyond our reasonable control. That includes: the failure, suspension, rate limiting, price change, policy change or withdrawal of service by any hosting provider, model provider, payment provider or literature database; power failure; failure of the internet or of a telecommunications network; government action, sanction, export control or change of law; civil unrest; industrial action; epidemic; fire; flood; and natural disaster.

22.2Where such an event prevents us from delivering an Order for a prolonged period, we will return the credits for that Order to your balance. That is the whole of our obligation in those circumstances.

23Changes to these terms

23.1We may change these Terms at any time. The current version always sits on this page with the date it was last updated at the top.

23.2Where a change materially reduces your rights, we will tell you by email or in the product before it takes effect, where we reasonably can.

23.3Continuing to use the service after a change takes effect is acceptance of the changed Terms. If you do not accept them, stop using the service and close your account. A change does not alter the terms governing an Order already submitted.

24General

24.1The Agreement is the entire agreement between us and replaces everything said or written before it. Neither party relies on any statement not set out in it, except that nothing limits liability for fraudulent misrepresentation.

24.2If any provision is held invalid or unenforceable, it is severed to the minimum extent necessary and the rest of the Agreement continues in force. Where severance would defeat the commercial purpose of a clause, the clause is read down to the extent needed to make it enforceable.

24.3A failure or delay in enforcing a right is not a waiver of it, and a single or partial exercise of a right does not prevent its further exercise.

24.4We may assign, transfer, subcontract or novate the Agreement, in whole or in part, including on a sale of the business. You may not, without our written consent.

24.5Except for the persons indemnified under clause 18, nobody who is not a party to the Agreement may enforce any part of it.

24.6Notices to you go to the email address on your account or to your account itself. Notices to us go to hello@thesisdesk.com. Headings are for convenience and do not affect interpretation.

25How to reach us

25.1Write to hello@thesisdesk.com. We read messages Monday to Saturday, 08:00 to 22:00. Quote your order reference where there is one, because it is how we find the work you are writing about.

25.2The operator of the service is Thesis Desk.